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STORE POLICIES
& FAQ
Feel Good Guarantee
Copyright &
Trademark
Privacy Statement
Returns &
Exchanges
Payment Methods
Layaway
Taxes
Allergies
Pregnancy Warning
FDA Statement
Disclaimer
How long do custom
orders take?
How are custom items
made?
Fragrance Oils vs.
Essential Oils
Feel Good Guarantee
Did you know that when you buy
from Blue Goose Designs™, you are helping moms stay home with their children?
Blue Goose Designs™ only sells products made by work at home moms (wahms) or
small wahm businesses. In addition, all products are made using only the finest
natural ingredients. You can feel good about your purchases, we guarantee it! If
you are not satisfied with your purchase, please let us know, and we'll work
with you to try and make you happy.
Copyright & Trademark
All the information,
images, graphics, and content contained within these pages are the exclusive
property of Blue Goose Designs, LLC™ and may not be reproduced, altered, copied
or adapted in any manner without written permission from the owners. Baa-Baby™
Wool Soakers, Shorts, and Pants are trademarks of Blue Goose Designs™ and
may not be used without direct permission. Select graphics have been
reproduced with permission from the original owners. Certain product names and
companies are trademarked and protected under all trademark policies and laws.
Please contact us with any questions you may have regarding this policy.
Privacy Statement
We
want you to know that we hate information selling and sharing as much as you do.
Therefore, we will NEVER share any of your information. You can rest assured
that your information is safe and secure.
Returns & Exchanges
Blue Goose
Designs™ Custom Knit Goods
All custom orders must be paid in full
before work can begin. Custom made items are not eligible for return,
exchange or refund for any reason - all sales are final. All defects
in workmanship will be repaired or replaced within 30 days of purchase at our
discretion. Failure to follow proper washing instructions voids this 30
day warranty. The customer is responsible for all shipping
charges related to the return of the defective item. Defective items in
need of repair must be received before repairs and/or replacements are
made/given.
You may cancel your custom order at any time, however, please be
aware cancellations made after 24 hours of order placement are subject to a 20%
non-refundable surcharge. There will be a service fee of $5 for any
changes made to a custom order after the order is placed.
Blue Goose Designs™ Instock Knit Goods
We only
accept returns on instock knit items within 10 days of receipt. This
applies only to unused and unwashed items. Any item that has been
washed or worn is not eligible for return.
If you need to return an instock
item, please email us first. We will not accept unapproved returns.
All Other Products
You must email us before returning any
product. All returns for non-knit goods are accepted with the proper approval
within 30 days of receipt of product. Returns received over 30 days are subject
to a 10% restocking fee. You may either return, exchange, or receive store
credit for all returned items (less shipping). Applicable refunds will be issued
within 7 days of our receipt of returned product.
Used or unsellable items
cannot be returned for any reason, and we reserve the right to refuse any
return. Returns must include all original packaging and sales receipt. Clearance
items and patterns are not eligible for return, refund, or exchange - all
sales are final. Customer is responsible for all shipping charges. If a
return is due to our error, we will correct the error at our expense.
Payment Methods
We gladly accept all forms of
payment through Paypal (purchases will be shipped to the address on your paypal
receipt), Revolution
Money Exchange, as well as personal checks and money orders. Please
note that if you pay by personal check or money order, your order will not ship
until your check/money order has cleared (approximately 5-10 business days).
Only one discount code per person per order. Discount codes not valid on sale,
clearance, or lottery items.
Layaway
We gladly accept layaway for all non-sale
and custom items. A non-refundable 15% deposit is required at the time of
checkout. The remaining balance is due in three equal monthly payments. You have
90 days to pay the remaining balance. If after 90 days the balance is not paid
in full, your order will be cancelled. All but the original deposit (15%) will
be refunded to you. We will not begin work on any custom orders until the entire
order is paid for. Please email us to discuss layaway and for checkout codes.
Taxes
All orders are subject to applicable sales
tax and/or shipping tax.
Allergies
When you purchase products from us, you
agree to not hold us or the manufacturers liable for any reactions you may have
to the products.** If you have questions about product ingredients, please
contact us, and we will do our best to furnish you with a list of specific
ingredients.**
Pregnancy Warning
The following essential oils
should be avoided during pregnancy: ajowan, angelica, anise star, aniseed,
basil, bay laurel, calamintha, cedarwood (all types), celery seed, cinnamon
leaf, citronella, clary sage, clove, cumin, fennel (sweet), hyssop, juniper,
labdanum, lovage, marjoram, myrrh, nutmeg, parsley, snakeroot, spanish sage,
tarragon, and thyme (white).
The following oils should be avoided during the
1st four months of pregnancy: peppermint, rose, and rosemary.
FDA Statement
This notice is required by the
Federal Food Drug & Cosmetic Act: The contents of this website are for
informational purposes only. The content is not intended to be a substitute for
professional medical advice, diagnosis, or treatment. Always seek the advice of
your physician or other qualified health provider with any questions you may
have regarding a medical condition. Always consult your doctor if you are
pregnant, lactating, or have any other health conditions before applying these
products. Keep out of eyes and mucous membranes.
Disclaimer
We reserve the right to change these
and any other policies at any time without notification of any type. We
reserve the right to refuse service to anyone at anytime for any reason.
How long do custom orders take?
Approximate
shipping time for custom knit items is 3-4 weeks. Please be aware that this
is an approximate timeline and various factors will effect the time it takes to
hand knit your custom item. Orders are filled in the order they are
received. Factors include, but are not limited to, the availability of
yarn, number of items ordered, and delays due to weather and holidays.
How are custom items made?
All custom items are
hand knit by me. All knits are hand-knit using many different wool (and
sometimes cotton) brands and types, which are available in a variety of colors -
both solid and variegated. Knits are made according to customer specifications
regarding wool type, size, and color. After customs are knit, they are washed
with a gentle, non-scented wool wash and air dried.
Fragrance Oils vs. Essential Oils
Fragrance
Oils (FO) Do not contain natural ingredients. They are synthetic chemicals
made to mimic scents and odors found within nature. These chemicals are not
required to be listed individually on packaging and are therefore termed
fragrance oils. Dozens of chemicals are needed to produce one specific
fragrance. In addition, chemicals have no medicinal value, and provide nothing
more than scent to products. Fragrance oils are not hypoallergenic and can cause
adverse reactions in some people, including asthma flare ups and skin
irritation.
Essential Oils (EO) Are highly concentrated extracts
from plants, leaves, flowers, roots, seeds, citrus fruits, etc. Essential oils
are natural and are created in a distillation process using water and then
separated from the water, leaving the oil. There are no other additives and no
chemicals, thus creating a pure, natural fragrance. Essential oils also retain
the medicinal properties of the plant from which they are derived adding unique
properties to the products in which they are used.
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